Bottleneck Distant Assistants
Memorandum of Understanding

Memorandum of Understanding

This Memorandum of Understanding (“MOU”/“Agreement”) is made between Bottleneck Distant Assistants (“Service Provider”), located at 8089 W State Hwy. 76, Unit 52, Cape Fair MO 65624 and Client (“Subscriber”), known together as (“Parties”). The party who will be performing and completing all tasks shall be referred to as the Dedicated Distant
Assistant (“DDA”). The party providing the DDA service will be referred to as the Service Provider (“BNDA”). The Client is the entity hiring BNDA to complete all tasks through the services of a DDA in a timely and professional manner.

SERVICES

Description of Service
Upon the start date of DDA work, BNDA will provide any needed assistance between Client and DDA (collectively, the “Services”) as discussed and agreed to verbally in the Consultation Call with Bottleneck Distant Assistants.

Service Location/Tracking
The Services shall be performed at the DDA’s place of business. The DDA will use BNDA’s software for time and project tracking within the Integrated Services Program (ISP). DDA will serve as project manager and liaison between Client and ISP team.

Schedule and Days Off
Full-time or part-time with days and hours to be determined by Client.

Paid Time Off Policy
PTO is not a requirement of the Client. After 60 consecutive days of service, DDA’s are awarded 5 days of PTO per year. Suggested US holidays include: New Year’s Day, Maundy Thursday, Good Friday, Memorial Day, Independence Day, Labor Day, All Saints Day, All Souls Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, and New Year’s Eve. Client may observe their own holiday schedule. Any unused PTO beyond policy will be unpaid.

Payment for Services
Client agrees to pay based on their selected Subscription Plan. Subscriptions auto-renew monthly and must be paid before 3pm CT 1 business day prior to the start date. BNDA pays all DDA compensation directly.

In the event of failed payment: $40 late fee after 5 days; additional $100 after 7 days. DDA will be paused until payment is received. Three payment failures requiring gap invoices will incur a $25 processing fee.

Direct Hire / Buyout Clause
If Client wishes to directly hire a DDA, a one-time acquisition fee must be paid: $3,000 if within the first year; $1,500 if after one year. Requests must be sent in writing to [email protected]. Bypassing this process is a breach of this Agreement.

Term/Termination
This Agreement is month-to-month and may be terminated by either party with a recommended 2-week notice. Partial refunds are subject to third-party transaction fees (2.9% + $0.30).

Non-Disclosure and Non-Solicitation
DDA shall not disclose any Client information during or after engagement. Neither DDA nor Client may solicit one another outside the terms of this Agreement for two years after termination without written BNDA approval and fulfillment of the Buyout Clause.

Relationship of Parties
DDA is a service provider, not an employee of Client or BNDA. All compensation, bonuses, and changes in scope or schedule must be handled through BNDA.

Work Product Ownership
All intellectual property created by DDA for Client belongs exclusively to Client. Documentation confirming this may be requested.

Liability
BNDA and DDA are not responsible for delays due to force majeure events such as natural disasters, outages, or disruptions beyond control.

Confidentiality
DDA shall not request gifts, negotiate compensation, or discuss payment terms with Client. All materials must be returned upon termination.

Severability
If any provision of this Agreement is found to be invalid, the remainder shall remain enforceable.

Integrated Services Program (ISP)
DDA may coordinate ISP services including design, WordPress, or media editing. Part-time includes 12 ISP hours/month. Full-time includes 24 ISP hours/month. Unused hours do not roll over. Additional hours billed at $25/hour.